Return Policy

At The Rivaz Vault, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

• Items may be returned within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Final sale items and accessories marked as non-returnable are not eligible for return.

How to Initiate a Return

To start a return, please contact us at our Contact page with your order number and reason for return. Our team will provide you with return instructions within 1-2 business days.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with photos and your order number. We will make it right at no additional cost to you.